Terms of Service

Bismi Trader (S) Pte Ltd
145 Jalan Bukit Merah, #05-1108
Singapore 160145
Phone: +65 80871197
Email: info@bismitrader.com

1. Introduction

Welcome to Bismi Trader (S) Pte Ltd (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”) govern your use of our website and services (collectively referred to as “Service”) operated by Bismi Trader (S) Pte Ltd.

Our Privacy Policy also governs your use of our Service and explains how we collect, use and protect your information.

By using our website, you agree to these Terms and our Privacy Policy (“Agreements”). If you do not agree, please do not use our Service.

These Terms apply to all visitors, users and customers who access or use our Service.

2. Communications

By using our Service, you agree to receive order confirmations, service messages, and promotional communications from us.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or by emailing us at info@bismitrader.com.

3. Purchases & Payments

When you place an order (“Purchase”), you may be required to provide details such as:

  • Full name

  • Billing address

  • Delivery address

  • Contact number

  • Payment details

You confirm that:

  • You have the legal right to use the payment method provided.

  • The information you provide is accurate and complete.

  • You agree to our Terms & Conditions and Refund Policy before making payment.

We may use third-party payment providers to process payments securely.

We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud.

4. Delivery of Orders

  • Delivery dates and time slots (if applicable) must be selected at checkout.

  • Delivery timelines are estimates and may vary.

  • Customers must provide accurate delivery information.

  • We are not responsible for delays caused by incorrect address details.

5. Cancellation of Orders

  • Orders may be cancelled before dispatch at no charge.

  • Once dispatched, cancellation may not be allowed.

  • If a customer is unavailable at delivery time, additional redelivery charges may apply.

  • If we suspect fraudulent activity, we reserve the right to cancel the order.

6. Return, Refunds & Exchange

We aim to provide fresh and quality products.

Return & Refund Guidelines

1) Fruits, Vegetables, Meat, Seafood, Frozen & Chilled Items:

  • Complaints must be raised within 24 hours of delivery.

  • Valid proof of purchase is required.

  • Clear photos or videos must be provided.

2) Other Products:

  • Return requests must be made within 3 days of delivery.

  • Proof of purchase is required.

Refund Process

  • Approved refunds will be processed within 7–10 working days.

  • Refunds will be made to the original payment method.

Exchange

If approved, defective items may be replaced with the same product (subject to availability).

7. Promotions & Offers

Any contests, discounts or promotions may have separate terms. In case of conflict, promotion terms will apply.

8. User Content

If you post reviews, comments or other content on our website:

  • You are responsible for the content you post.

  • The content must not violate any law or third-party rights.

  • We reserve the right to remove inappropriate content.

9. Prohibited Uses

You agree not to use our Service:

  • For any unlawful purpose.

  • To engage in fraud or harmful activity.

  • To interfere with the proper functioning of the website.

  • To attempt unauthorized access to our systems.

10. No Use by Minors

Our Service is intended for individuals aged 18 years or older.
By using our Service, you confirm that you are at least 18 years old.

11. Accounts

If you create an account:

  • You must provide accurate information.

  • You are responsible for maintaining account security.

  • We may suspend or terminate accounts for misuse.

12. Intellectual Property

All content on this website including logos, images, text and design belongs to Bismi Trader (S) Pte Ltd.

You may not copy, reproduce or distribute our content without written permission.

13. Links to Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

14. Disclaimer of Warranty

Our Service is provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted or error-free service.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages.

Our total liability will not exceed the amount paid for the product or service.

16. Termination

We may suspend or terminate your access to our Service if you violate these Terms.

17. Governing Law

These Terms are governed by the laws of Singapore.

18. Changes to Terms

We may update these Terms at any time.
Continued use of the website means you accept the updated Terms.

19. Acknowledgement

By using our Service, you confirm that you have read, understood, and agreed to these Terms of Service.